If your dresses is not suitable, we offer full refunds on all dresses items(Excluding original delivery charge). dresses items are also eligible for a credit voucher or exchange. Should you wish to receive a refund on your items, you must notify us of the return by emailing [email protected]/Contact Us within 7 days of signing for your article. Or click Return requests.
To receive a Refund/Return, all Returns must meet these Requirements:
- Returns or exchanges across all collections are accepted on items within 7 days from the of delivery date, any items returned outside of this period will not be accepted.
- The items must be in the original condition, not worn, not washed and with all the tags and labels not removed and still attached. (Includes complimentary lingerie gift)
- Free of make-up stains and odourless; and any items that have been returned soiled, damaged, or altered will not be accepted.
- For hygiene reasons; bodysuits, lingerie/intimates & swimwear/bikinis cannot be returned.
- All items with Clearance or Final Sale Markdown Prices are not returnable or exchanges and are FINAL SALE.
- Please return the item to us within 37 days from delivery date.
- Please note all shipping charges for return and exchange are the responsibility of the customer. And we are unable to provide shipping labels.
Returns & Refunds
Ship back the items within 7 business days from date of delivery and provide an email with the tracking number and copy of shipping receipt.
The returns team will respond to your request whilst reviewing & accepting your return request & provide you with an alternate physical shipping address. (China warehouse) When returning to us please send us a return proof, such as a tracking number, copy of shipping receipt.
All returns should use safe and fast shipping agent like to make sure the package reach on time. Customer is responsible for lost package/expired returns if she/he used unsafe and non-trackable postal shipping service.We will not be responsible for any lost packages.
Important note for international orders: Please ensure you clearly declare the article as low value 'DRESS' otherwise duties will be charged. fashionfraeulein will not absorb the cost of any duties/taxes for return parcels incorrectly declared. Duties/taxes charged will be deducted from your credit/refund.
You should expect to receive your refund within 7-10 business days after we received the returned item and confirmed it matches our returns policy (excluding original delivery charge),sometimes longer during high order volume periods. We will send refund notification via email after refund sent.
Faults & Warranties
We truly hope you are happy with our products, we have very strict quality checks to ensure each dress is free from any faults/defects before dispatch, hence why all products purchased from this website are checked by human hand under camera supervision prior to shipping. If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.
For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults. Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all joints & moving parts are checked/ tested prior to shipment.
To return an item, please note the details below:
- Our fulfillment address information
Contact Us
VIA GREGORIO VII 474
ROMA
00165
Italy
(+39)0614580371
and the shipping and receiving addresses are different, please do not use the address we ship to you from to return your packages as they will be refused. - We do not offer Freight To Collected (FTC) service for the packages returned to us. The returns will be made at your own cost.
- A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "UNDELIVERABLE" address.
Cancellations
If you cancel your order within 24 hours of purchase. Please note that a cancellation fee of 3% will be deducted from your total order amount to cover the transaction fee's that were incurred to accept your order through our payment processor. We will NOT accept order cancellation request if the orders have been shipped.
Please note that placing orders with us means that you are accepting all of the terms and conditions advised above, we reserve the right in our sole discretion to change these Terms and Conditions, we also reserve the right to refuse or cancel orders for any reason.