Shipping Policy

POSTAGE AND SHIPPING METHODS

We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Orders are currently shipped via DHL / FedEx / Aramex Express, normally delivered to you within 5-8 business days. If you have special request on shipping,please contact us for help. 

• All postage cost will be shown in your checkout.You can know your postage charge before making payment. 

• If you order more than one item, please contact us for a discount on postage, we can lower the price according to your order quantity.

• Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.

• It may take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information
  Contact Us
  VIA GREGORIO VII 474
  ROMA
  00165
  Italy
  (+39)0614580371
  has not appeared on the courier's website, please try again later.

IMPORTANT NOTE TO ALL CUSTOMERS ABOUT CUSTOMS TAXES

• We can't guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package.

• Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, fashionfraeulein cannot declare purchased items as a gift or list an amount that lower than the actual product price.

WRONG ADDRESS DISCLAIMER

• It is the buyer's responsibility to make sure that she/he entered the correct address. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address,zip code and phone number you are filling, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

• If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

DELIVERY

• As we ship worldwide, to be better control the cost, fashionfraeulein ships all packages from our warehouse and distribution center.

• We do fast shipping world-wide by DHL/FedEx/Aramex Express. Normally We need 2-4 business days to prepare the order. If you have special request on shipping,please contact us for help. 

• We aim to deliver each order within 48 hours (Weekends and Public Holidays not included),but sometimes due to high order volumes,some orders may be delayed due to some hot items are temporarily out of stock.In this case, we will feedback you accurate delivery time via email in 48 hours. Please take this into consideration when placing order and if you are ordering for a time-sensitive event.

• When order is dispatched, an official tracking number will be updated to our website and via email to you.You can track your order by the tracking number on the express official website or by order tracker in our website.Normally by DHL,the order will normally reach you in 3-5 working days by after dispatched. Sometimes flight may be delayed due to weather problem or busy logistics periods,we will not be held responsible for any postal delays that are out of our control. 

• Please keep tracking your order and confirm receipt to us when you got the package.We will also send you an notification by email when the package is signed.

PLEASE NOTE

• Please do not refuse any delivery. If you refuse your delivery without prior consent from us, or wish to cancel your order before delivery, then you have broken your contractual agreement to accept delivery of the goods you have purchased. You will be liable for all shipping fees in both directions, import fees and taxes. A 20% restocking fee will apply for any refused merchandise. These fees will be deducted from your refund.