Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Please use the link here to use our return portal.
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.
9. Once approved you will receive the steps on how to return your garment/s back to us via email

Please note Chicida do NOT cover the cost of returning garment/s back to our warehouse.

Once Chicida receives your return back to our warehouse please allow up to 3-5 business days for your return to be processed*any return sent to us that has not been authorised or has not submitted a return may be rejected and sent back to its sender.

A:If you are not sure about your size, pls refer to oursize guide.